Delivery, Refund and Returns

Payment

We provide a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. No card details will be stored on our server. We accept the following payment options:

  • Credit/Debit Card – We accept Visa and MasterCard, local and overseas.
  • FPX / Bank transfer – Pay directly with online banking.
  • e-Wallet – We accept payments from Touch ‘n Go, Boost & GrabPay e-Wallet.

 

Delivery

Currently we do not arrange any delivery of our goods.

All products bought on our site need to be collected personally OR customers need to self arrange a pick up service like Grab or Mr Speedy. Pick ups are from our market at the following times:

Location: 

Urban Hijau
Jalan 3/71b Kampung Sungai Penchala, 
Taman Pinggir Tun Dr Ismail, 60000 Kuala Lumpur.

Sunday Market : 9am – 11:30am

Returns & Refunds

We are happy to replace or exchange products returned within 14 days from the purchase date as long as it’s returned in its original packaging, unused and sellable condition. Any cost of returning the unwanted item to us will not be refunded. Once we have received the returned item, we will proceed to exchange for the items you want to exchange with same value or higher. Any variance in payment shall be made to secure the order.

If the replacement of item is unavailable, you may request for a refund via the original payment method but please allow sufficient time for the process. Proof of purchase will be required for all exchange or refund, so keep your receipts or invoices to make the return easier! Please have the following available:

Image of Item/parcel(s) received
Name of Item
Order Number/Transaction Reference
Receipts

In the unlikely event that you receive wrong product, we will deliver the product that you’ve ordered as fast as we could and retrieve the incorrect one at our cost. However, if you prefer an exchange or refund, we are happy to process for you which include refunding the purchase price and delivery charges or providing a replacement product provided the items returned within a reasonable time as per Return Policy.